I’d Be A Lightroom Buyer If Adobe Would Let Me

I own a Nikon D50 camera, which I’m slowly getting the hang of. One of the learning processes I’m going through at the moment is RAW workflow – taking the RAW files from the camera, processing them on the computer, then exporting them to whatever format/size/whatever I need.

The 2 big guns of the “digital darkroom” space on the Mac, are Adobe’s Photoshop Lightroom, and Apple’s own Aperture. Of these, my preference is definitely Lightroom. I’ve tried to like Aperture – really, I have – but I just can’t seem to figure it out. Lightroom on the otherhand, I had sussed in about an hour. I just couldn’t seem to find how to do what I wanted to do in Aperture (it’s unusual for me to find an Apple app to be unintuitive).

When the Lightroom trial ran out, I was happy enough to buy the full copy – despite the extra 50% premium just for living in the UK. The only problem was I couldn’t buy the full downloadable version from the Adobe store. They just wouldn’t let me. I tried to give them my money, but they just refused to accept it – not just once, but from three different cards. Apparently the details I gave them didn’t match those at the bank, even though I’d used the exact same details to renew some domains earlier this morning. Maybe if their store didn’t hardcode the UK as “GB”, the bank might have corroborated my details? It’s about the only thing I could think of.

My options then are to either

  1. Phone their customer support desk to place the order
  2. Buy a boxed copy from somewhere else
  3. Give Aperture another look.

None of these options are appealing at all. I don’t like handing out card details over the phone, assuming the order would work this way. Nor do I want another software box taking up space, or an install CD to lose. Then there’s Aperture. It’s maybe the lesser of the three evils, but it means relearning how to do all the stuff I just learned for Lightroom. That doesn’t exactly fill me with excitement.

Who knows, maybe the store will work tomorrow. Maybe it was just my day for gremlins (I had troubles with downloading Icon Shoppe purchases as well). Or maybe I’ll find a good book on Aperture which will show me how to do things properly.

  1. […] Saturday, I blogged about my experiences of buying Photoshop Lightroom the Adobe.com store. Tonight I came home to an email from Tom Hogarty, Product Manager of the Lightroom […]

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